Privacy Policy

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

We collect information you voluntarily provide including account information, communication information, sensor & operational data, and compliance & documentation data.

1.2 Information Collected Automatically

We automatically collect usage data, cookies & tracking information, and other analytics data to improve our services.

2. HOW WE USE YOUR INFORMATION

• Service delivery and support
• Compliance and legal obligations
• Business operations and analytics
• Marketing communications (with consent)
• Product improvement

3. DATA SHARING & DISCLOSURE

We do NOT sell your personal data. We share data only with service providers, regulatory authorities (when required), and with your consent.

4. DATA RETENTION

• Operational Data: 7 years (FDA compliance)
• Account Information: Until closure + 30 days
• Usage Data: 12 months
• Cookies: Up to 2 years

5. DATA SECURITY

• TLS 1.2+ encryption in transit
• AES-256 encryption at rest
• ISO 27001 certified
• SOC 2 Type II compliant
• 24/7 security monitoring

6. YOUR PRIVACY RIGHTS

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your data
• Opt-out of marketing emails

For privacy questions: privacy@arrowlane.ai