1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
We collect information you voluntarily provide including account information, communication information, sensor & operational data, and compliance & documentation data.
1.2 Information Collected Automatically
We automatically collect usage data, cookies & tracking information, and other analytics data to improve our services.
2. HOW WE USE YOUR INFORMATION
- Service delivery and support
- Compliance and legal obligations
- Business operations and analytics
- Marketing communications (with consent)
- Product improvement
3. DATA SHARING & DISCLOSURE
We do NOT sell your personal data. We share data only with service providers, regulatory authorities (when required), and with your consent.
4. DATA RETENTION
- Operational Data: 7 years (FDA compliance)
- Account Information: Until closure + 30 days
- Usage Data: 12 months
- Cookies: Up to 2 years
5. DATA SECURITY
- TLS 1.2+ encryption in transit
- AES-256 encryption at rest
- ISO 27001 certified
- SOC 2 Type II compliant
- 24/7 security monitoring
6. YOUR PRIVACY RIGHTS
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Export your data
- Opt-out of marketing emails
For privacy questions: privacy@arrowlane.ai
